The Perfect Hosting Support
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There are a few types of customer service features provided by web hosting companies. Here are five popular types:
- phone support – by calling customer service
- live chat – more web hosts are using the technology for sales or service but not many are offering live chat for both
- online manuals – a kind of online self-help via searchable knowledgebase
- video tutorials – another kind of online self-help which could be combined with the online manuals
- email or online ticket system
Which is the perfect customer support method? Honestly, there is no such thing as the perfect support method. You need to identify what you need in a support system. Some beginners may need a lot of support while the more experienced Webmaster may need the more technical query answered by peers via support forum. Some people prefer talking to a real person on the phone while others may want quick video walkthrough.
Live Chat Goes Beyond Borders
Which of the above do you prefer? Based on a survey done by a research company on more than 1,600 shoppers in 2011, 45% of online shoppers want live chat. Live chat is especially useful if your web hosting company is located in a different country than yourself and phone support is costly.
Forty-five percent of online shoppers prefer if live chat help is available.
If you are like many people, live chat can give instant gratification and sense of security for your website. You know you can get hold of somebody 24/7 using live chat. Unfortunately, not many web hosts offer live chat support beyond sales chat.
Video Demonstration Gets Website Into Action
Video demonstration can be more than just an attraction for a web hosting service. The same survey mentioned above also found that 39% shoppers loves to use video demonstration of a product or service.
Thirty-nine percent prefer if video demonstrations on the setting up for a purchased product/service
Do you prefer self-service online manuals? Self-service manual can be quick and easy if your query is a typical one. 35 percent of customers surveyed want to be able to search databases for videos and online manuals.
How about step-by-step instructions? Step-by-step instructions, if made into a video tutorial can be a great learning tool.
31 percent prefer to use instructional step-by-step videos for assembly and installation directions
Which Web Hosting Has The Most Comprehensive Support Options?
After going through many web hosting services and plans, the only company that matches our favorable hosting criteria and has all the support options is Hostgator. Check out all the support options at Hostgator below.
- Click here to try Hostgator’s Live Chat
- Click here to view the Video Tutorials
- Click here to visit Support Forum
- Click here to explore and search Hostgator’s extensive Support Knowledgebase
Use the coupon code below to take 25% off any hosting plan at Hostgator. Their front page says they are having 20% sale, but this coupon below gives a better deal. Get a plan with customer support system second to none.
